Privacy Policy | The Reference. Pty Ltd

Last updated: 9 April 2026

1. Introduction

The Reference. Pty Ltd (ABN 92 696 635 042, ACN 696 635 042) ("we", "us", "our") is committed to protecting the privacy of personal information we collect, hold, use, and disclose. This Privacy Policy describes how we manage personal information in accordance with the Australian Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

By accessing or using our website at thereferencepty.site or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect and hold the following types of personal information:

Full name, business name, and job title
Contact details including email address, phone number, and postal address
Business registration details (ABN, ACN) where relevant to our services
Information provided through contact forms, email correspondence, and consultations
Payment and billing information for invoicing purposes
Website usage data including IP addresses, browser type, and pages visited
Any other information you voluntarily provide to us in the course of our engagement

3. How We Collect Information

We collect personal information through the following means:

Directly from you when you complete forms on our website at thereferencepty.site
When you correspond with us via email, telephone, or in person
Through our engagement and service delivery processes
From publicly available sources in the course of conducting research services
Through cookies and similar technologies when you use our website
From third parties such as referral partners, with your consent

4. Purpose of Collection

We collect and use personal information for the following purposes:

To provide our business research, reference, data management, and consulting services
To communicate with you about your enquiries, projects, and our services
To process payments and manage billing
To improve our website, services, and client experience
To comply with our legal and regulatory obligations
To send you relevant information about our services, where you have consented to receive such communications

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and service providers who assist in delivering our services
Professional advisers including accountants, auditors, and legal counsel
Government agencies and regulatory bodies where required by law
Third-party service providers who assist with website hosting, IT support, and data storage

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Data Security

The Reference. Pty Ltd takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

Secure storage of electronic records with access controls
Encryption of sensitive data during transmission
Regular review and updating of security practices
Staff training on data handling and privacy obligations
Secure disposal of personal information that is no longer required

7. Cookies and Website Tracking

Our website at thereferencepty.site may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site.

You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled.

8. Cross-Border Disclosure

The Reference. Pty Ltd primarily stores and processes personal information within Australia. In the event that we need to transfer personal information overseas, we will take reasonable steps to ensure the recipient complies with the APPs or is subject to a substantially similar privacy regime.

9. Access and Correction

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make an access or correction request, please contact us using the details provided in Section 13.

We will respond to your request within a reasonable timeframe, typically within 30 days. In some circumstances, we may refuse access or correction as permitted by law, and we will provide written reasons for any refusal.

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Policy

The Reference. Pty Ltd reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

The Reference. Pty Ltd
ABN: 92 696 635 042 | ACN: 696 635 042
Location: Western Australia, 6503
Email: ceo@thereferencepty.site
Website: thereferencepty.site

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.